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With most providers, Four Nines is the goal and you only achieve real remediation at Two Nines (AKA: 99% or 1.68 hours downtime) and that only if you apply for service credits and you document the outages to the satisfaction of the provider!VMsources offers an unparalleled SLA which is more client-centric than any other SLA offered by a Cloud Compute provider, including the Big Cloud!
VMsources sets our standards higher for your Secure Cloud Compute and DRaaS workloads: Five nines is our goal, and you will receive automatic remediation credit for your next month billing cycle for any availability less than that!Availability % Level Downtime per Month VMsources Remediation/Credit Big Cloud Remediation/Credit Below 95% One Nine Greater than 432 minutes 100% of monthly charges 30% of monthly charges Below 99.9% Two Nines Greater than 43.83 minutes 100% of monthly charges 10% of monthly charges 99.9% Three Nines 43.83 minutes 50% of monthly charges 10% of monthly charges 99.95% Three Nines + 21.92 minutes 25% of monthly charges 10% of monthly charges 99.99% Four Nines 4.38 minutes 10% of monthly charges No Credit 99.999% Five Nines 26.30 seconds Goal
VMsources Secure Cloud SLA applies to (scope) outages related to cloud infrastructure including Compute, Storage and Network components of your Secure Cloud. Reasonable maintenance to be performed during mutually-agreed upon maintenance windows and outside of production hours, will not be factored into downtime calculations and will not result in remediation.
Downtime that is the result of client-initiated Change Management, where that Change Management request was correctly implemented by VMsources will not be factored into Downtime.
Services provided by vendors outside the scope of the Secure Cloud SLA, such as ISP and Hosting facility, are covered directly by those vendors SLA, and remediation/credit will be provided as a direct pass-through from the vendor where and when justified.
- ISP: https://www.cogentco.com/files/docs/network/performance/global_sla.pdf
- Hosting (CoreSite 100% Guarantee): https://www.coresite.com/about/why-coresite
VMsources bills in advance for Secure Cloud, and any remediation/credit due will be automatically applied to the next months invoice. If you think that you are due remediation/credit for outages that are on your invoice, please call for an adjustment.
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VMsources knows there are many reasons why the Big Cloud is not the best solution for many organizations:
- Big Cloud costs too much and there’s never a guaranteed TCO.
- Big Cloud rarely meets SLA. While the Big Cloud claims “five nines,” the truth is it rarely delivers.
- Big Cloud SLA guarantees are essentially meaningless, offering no real remediation down to TWO NINES!
- Security in the Public Cloud is a known and documented problem and threat to your data security.
"Take back control of your IT"
Let VMsources help take back control of your IT with our very own Secure Clouda True Hyperconverged Private Cloud with the absolute best performance, availability and value available anywhere.
“the security you require with the flexibility you need"
Our Secure Cloud is a true single-tenant hosted Private Cloud, providing the security you require with the flexibility you need. We have created our Secure Cloud working with a Cloud Partner Ecosystem including Cisco, CoreSite and VMware, ensuring that you have big-company best-of-breed technology, while at the same time providing you the OEM personalized support that only small businesses like VMsources can offer.
“VMsources Secure Cloud is the only solution with a guaranteed TCO”
Our Secure Cloud is the only enterprise solution that guarantees your TCO for the life of the contract. As part of our overall cost management services, we can help you contain increasing IT costs and identify IT staffing costs reductions that will allow you to re-assign hours previously spent dealing with Infrastructure hassles in favor of achieving user satisfaction and better performance and productivity. Your users will appreciate their IT Team more than ever.
“Secure Cloud by VMsources allows you to focus on more strategic, higher-value projects”
Our fully-managed Secure Cloud allows you to get out of the business of managing Infrastructure and focus on strategic, higher-value projects that support your business initiatives.
Service Advantages
Secure Cloud® On-Premises Big Cloud Fully-managed migration to the Secure Cloud Included Fully-managed Secure Cloud Included Unlimited Support Phone support included Change Requests included Secure Cloud Training Included (4-day private class) Cost Advantages
Secure Cloud® On-Premises Big Cloud Guaranteed TCO Guaranteed cost reduction after 36-months Hosting Advantages
Secure Cloud® On-Premises Big Cloud 24 x 7 NOC Customer access to the NOC Datacenter Availability Guarantee w/SLA SSAE SOC Type 1 and Type 2 audited No more ISP Problems Datacenter Power and HVAC 24 X 7 “Hands-on” teams 24 X 7 Emergency support by phone Technical Advantages
Secure Cloud® On-Premises Big Cloud Unlimited Storage I/O Unlimited LAN I/O Unlimited Compute 100% Flash storage 40GbE LAN Included Backup volumes included DDoS Protected SD-WAN Internet Unlimited Internet Traffic Single-tenant Private LAN Multicloud design Full root access on request
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Can you rely on your vendors to honor their Service-Level Agreements to the letter? Or do you often encounter resistance and hedging when initiating an SLA claim?
We think SLAs should be easy to understand, and even easier to remediate. That's why we offer an unparalleled SLA, which we guarantee is more client-centric than any other SLA offered by any Cloud Compute provider--including the Big Cloud!With most providers, Four Nines is the goal and you only achieve real remediation at Two Nines (AKA: 99% or 1.68 hours downtime) and even when it's obvious, you still have to apply for service credits, which require you document the outages to the never-fulfillable satisfaction of the provider!.
We set our standards higher! For all your vCloud Compute and DRaaS workloads Five nines is our goal, and you will receive automatic remediation credit for your next month billing cycle for any availability less than that!
Availability % Level Downtime per Month VMsources Remediation/Credit Big Cloud Remediation/Credit Below 95% One Nine Greater than 432 minutes 100% of monthly charges 30% of monthly charges Below 99.9% Two Nines Greater than 43.83 minutes 100% of monthly charges 10% of monthly charges 99.9% Three Nines 43.83 minutes 50% of monthly charges 10% of monthly charges 99.95% Three Nines + 21.92 minutes 25% of monthly charges 10% of monthly charges 99.99% Four Nines 4.38 minutes 10% of monthly charges No Credit 99.999% Five Nines 26.30 seconds Goal
Our Secure Cloud SLA applies to (scope) outages related to cloud infrastructure including Compute, Storage and Network components of your vCloud. Reasonable maintenance to be performed during mutually-agreed upon maintenance windows and outside of production hours, will not be factored into downtime calculations and will not result in remediation.
NOTE: Downtime that is the result of client-initiated Change Management, where that Change Management request was correctly implemented by VMsources will not be factored into Downtime.
NOTE: Services provided by vendors outside the scope of the vCloud SLA, such as ISP and Hosting facility, are covered directly by those vendors SLA, and remediation/credit will be provided as a direct pass-through from the vendor where and when justified.
- ISP: https://www.cogentco.com/files/docs/network/performance/global_sla.pdf
- Hosting (CoreSite 100% Guarantee): https://www.coresite.com/about/why-coresite